1. Agreement to these terms
These Terms of Service ("Terms") form an agreement between you and Vellora Group Ent. ("Vellora Group", "we", "us"), registered under No. RC.BDA.2026A.000554 in the Trade and Personal Property Rights Register (RCCM) of the Court of First Instance, Bamenda, with its address at Mile 5 Akum, Bamenda, North West Region, Cameroon.
By using our website or services you accept these Terms. If you use our services on behalf of an organization, you confirm that you are authorized to accept them for that organization. A signed quote, order or contract with us takes precedence over these Terms where they differ.
2. Our services
- OLa — an AI assistant that answers a business's customers on WhatsApp, books appointments, shares business information and hands conversations to the business's staff.
- Eduonpoint — a school management platform for records, attendance, fees, results, report cards, timetables and communication.
- Custom services — custom software, web applications, automation and AI solutions delivered under a written scope.
3. Accounts and eligibility
Our services are intended for businesses, schools and other organizations. You must provide accurate information, keep your login details confidential and tell us promptly about any unauthorized use. You are responsible for activity under your account.
4. Your responsibilities
As a customer, you agree to:
- provide accurate business information for OLa to share, and keep it up to date;
- obtain any consent required before messaging people, respect opt-out requests promptly and only message people who expect to hear from you;
- have a lawful basis for the personal data you enter into our services — for schools, this includes informing parents and guardians about how pupils' data is used;
- comply with all laws that apply to your business and communications.
5. WhatsApp and third-party services
OLa connects to WhatsApp through the WhatsApp Business Platform provided by Meta. To use OLa you must also accept and comply with Meta's terms, including the WhatsApp Business Terms of Service and the WhatsApp Business Messaging and Commerce Policies. Messaging fees charged by Meta are separate from our fees unless your quote says otherwise.
Optional integrations with other providers, such as Google, are subject to those providers' terms. We are not responsible for the availability or changes of third-party services, but we will tell you about changes that materially affect your service.
6. Acceptable use
You must not use our services to:
- send spam, unsolicited bulk messages or messages to people who opted out;
- offer or promote illegal, dangerous, fraudulent or deceptive products or services, or anything prohibited by the WhatsApp Commerce Policy;
- harass, threaten, discriminate against or mislead anyone, or impersonate another person or organization;
- collect sensitive personal data without a lawful basis;
- infringe intellectual property or privacy rights;
- attempt to gain unauthorized access, disrupt our systems, or copy, reverse-engineer or resell our software without our written permission.
7. AI-generated responses
OLa generates replies automatically using AI and the information you provide. AI replies can be incomplete or wrong. You remain responsible for the information OLa relies on and for reviewing it regularly. OLa does not provide medical, legal or financial advice, and it always lets customers reach a person at your business.
8. Fees and payment
Fees are set out in your written quote, order or contract, in CFA francs (XAF) unless stated otherwise, and are payable on the terms stated there. Taxes apply as required by law. If payment is significantly overdue, we may suspend the service after giving you notice.
9. Intellectual property
We own OLa, Eduonpoint, our website and all related software, designs and know-how. You receive the right to use them for your organization during your subscription. You own your data — your business information, your customers' conversations and your school records. Ownership of software we build for you under a custom project is set out in that project's written agreement.
10. Data protection
Our Privacy Policy explains how we handle personal data. When we process personal data on your behalf, we do so only on your instructions, keep it confidential, protect it with appropriate security, help you answer requests from the people concerned, and delete or return it when our contract ends.
11. Confidentiality
Each party keeps the other's non-public business information confidential and uses it only to perform this agreement, unless disclosure is required by law.
12. Availability and support
We work to keep our services available and to fix problems quickly, but we do not guarantee uninterrupted service. Planned maintenance is announced in advance where possible. Support terms for your service are set out in your quote or contract.
13. Suspension and termination
You may stop using our services at any time under the notice terms of your contract. We may suspend or end access if you seriously breach these Terms or Meta's policies, if required by law, or to protect people or our systems. When a service ends, we make your data available for export on request and then delete it as described in our Privacy Policy.
14. Disclaimers
Except as expressly stated in these Terms or in a written contract, our services are provided "as is" and "as available", without warranties of any kind to the extent permitted by law.
15. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential losses such as lost profits or lost business, and our total liability for any claim relating to our services is limited to the fees you paid us for the service concerned in the twelve months before the claim. Nothing in these Terms limits liability that cannot be limited by law.
16. Governing law and disputes
These Terms are governed by the laws of the Republic of Cameroon and the applicable OHADA Uniform Acts. We will first try to resolve any dispute amicably. If that fails within 30 days, the dispute will be submitted to the competent courts of Bamenda, Cameroon.
17. Changes to these terms
We may update these Terms. The "Last updated" date shows the current version. We will notify customers of material changes in advance; continuing to use the services after the change means you accept the updated Terms.
18. Contact
Questions about these Terms: contact@velloragroup.tech · WhatsApp +237 650 29 24 89 · Mile 5 Akum, Bamenda, North West Region, Cameroon.